Politique d'annulation de commande

1. Order Cancellation Conditions

The order can be canceled within 48 hours of its validation, provided it has not yet been shipped. In this case, you can directly contact our customer service to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since its confirmation, cancellation is no longer possible.

2. Cancellation Procedure

To request a cancellation, please contact our customer service by email or phone, providing your order number, proof of payment, and, if necessary, any other information that can identify the transaction.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the outcome and proceed with the refund within the indicated timeframe.

3. Refund Procedure

When a cancellation request is approved before shipment, the refund is processed within 1 to 3 business days, using the same payment method as for the initial order. The time it takes for the refund to appear on the customer's account may vary depending on the banking institution.